My recent car-buying experience at Lexus of Watertown was absolutely 10/10, thanks to Herb! I just drove off with a beautiful 2022 Subaru Forester, and the entire process, including trading in my 2019 Jeep Wrangler, was seamless. Herb was incredibly knowledgeable, patient, and genuinely made me feel like a valued customer. He listened to what I needed, answered all my questions, and never once made me feel rushed or pressured. If you're looking for a car and want a truly fantastic sales experience, go see Herb – you won't be disappointed!

Jordan Raffalli, Verified Google Review

I am a loyal customer of the Lexus of Watertown for ~25 years and I found myself in a very uncomfortable, time-pressuring situation related to my RX 350 safety issue question. It took one phone call to Lexus of Watertown to make an appointment and without any delays completely resolve the issue! Thank you for your great service for many, many years!

Mark Urman, Verified Google Review

I purchased an NX in 2024 and have worked with Claudia each time when I get my car serviced. She's been fantastic everytime and would always inform me if the service was going to take longer than predicted. the waiting area is very pleasant as well, as they offer a nail salon and workspace pods.

Elise K., Verified Yelp Review

I have recently purchased an LC 500 from this dealership and the experience couldn't be any better. This is the 8th car purchase of my life and by far the best one. Everyone I came into contact with from management to finance have all been professional, patient and took their time explaining the process. I worked with Patrick, John Barstow and Alex Abutaleb. I would highly recommend all of them!

No markups! No dealer add-ons, no pressure of purchasing unwanted warranties/insurance.

Great folks and experience all around.

khubaib gondal, Verified Google Review

I would like to express my highest level of satisfaction with the exceptional service my wife and I received at the Lexus dealership in Watertown. We were assisted by an outstanding individual named Ussa, who guided us step-by-step through the process of selling us a pre-owned vehicle. We left feeling truly impressed by his professionalism, enthusiasm, and in-depth knowledge. When we later returned for vehicle service, we were once again met with excellence—this time by Daniel in the service department, who provided equally outstanding care. My wife and I are sincerely and genuinely grateful for the superb experience we’ve had with these remarkable team members. Without hesitation, I wholeheartedly recommend this dealership to anyone seeking top-tier service.

Ismael Garcia, Verified Google Review

My entire experience has been amazing with Lexus of Watertown! I live an hour from the dealership but and they sent their courtesy loaner car when they picked my car up. After repair, my car was ready just a few short hours after pick up and they delivered it right back to my front door and picked their loaner car up at the same time. I highly recommend Lexus of Watertown!

By 2025 LEXUS NX 250 PREMIUM Owner, Verified CARFAX Review