Lexus of Watertown
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Testimonials

GOOGLE
Guilan Yao
Full Star Full Star Full Star Full Star Full Star
1-22-2020
Guilan Yao

This is our 3rd car purchased from Lexus of Watertown. This time the experience was extremely pleasant from start to finish. Ujwal Pradhananga (Ussa) is the best salesman we ever had. He has a pleasant personality, his depth of knowledge about the car, options, and operating principles is impressive. He answered every question we have, helped us choose the car with all features we wanted. When we came to pick up the vehicle, Ussa spent almost two hours walking through all the car features, ensuring the Lexus app was up and running and ensuring our mobile devices were all set. Not to mention it was on Saturday evening, time has passed his working hours. When we had problem with setting our garage door opener, Ussa sent another gentleman, Harry, came to our house to set up for us. At last, I would like to mention the service department manager, Amanda Carr, for her exceptional services. All our Lexus cars get service from this dealership, Amanda and her team always friendly and give us great services. I would highly recommend the Lexus of Watertown for anyone to purchase car and get service for their cars.

GOOGLE
Ashley Chiara
Full Star Full Star Full Star Full Star Full Star
1-21-2020
Ashley Chiara

I recently purchased a new lease from Lexus of Watertown and the experience was extremely pleasant from start to finish. We initially contacted Bob Merrill over the phone who assisted us with the purchasing information and inventory very quickly and with no messing around. When we arrived at the dealership, Ussa Pradhananga was exceptional with showing us around the dealership, showing us the ins and outs of the vehicle and getting us all set with the financial department. When we came to pick up the vehicle, Ussa spent an ample amount of time walking through all of the car features, ensuring the Lexus app was up and running and ensuring our mobile devices were all set and providing us with water and coffee. The dealership and service department itself was incredibly accommodating. I would highly recommend the dealership and everyone we worked with.

GOOGLE
Ala Seif
Full Star Full Star Full Star Full Star Full Star
1-21-2020
Ala Seif

Perfect service, really fair deals

CARS
Ashley C
Full Star Full Star Full Star Full Star Full Star
1-20-2020
Excellent Experience with New Lease

I recently purchased a new lease from Lexus of Watertown and the experience was extremely pleasant from start to finish. We initially contacted Bob Merrill over the phone who assisted us with the purchasing information and inventory very quickly and with no messing around. When we arrived at the dealership, Ussa Pradhananga was exceptional with showing us around the dealership, showing us the ins and outs of the vehicle and getting us all set with the financial department. When we came to pick up the vehicle, Ussa spent an ample amount of time walking through all of the car features, ensuring the Lexus app was up and running and ensuring our mobile devices were all set and providing us with water and coffee. The dealership and service department itself was incredibly accommodating. I would highly recommend the dealership and everyone we worked with.

YELP
Ashley C.
Full Star Full Star Full Star Full Star Full Star
1-20-2020

I recently purchased a new lease from Lexus of Watertown and the experience was extremely pleasant from start to finish. We initially contacted Bob Merrill over the phone who assisted us with the purchasing information and inventory very quickly and with no messing around. When we arrived at the dealership, Ussa Pradhananga was exceptional with showing us around the dealership, showing us the ins and outs of the vehicle and getting us all set with the financial department. When we came to pick up the vehicle, Ussa spent an ample amount of time walking through all of the car features, ensuring the Lexus app was up and running and ensuring our mobile devices were all set and providing us with water and coffee. The dealership and service department itself was incredibly accommodating. I would highly recommend the dealership and everyone we worked with.

GOOGLE
Noelle Bouvier
Full Star Full Star Full Star Full Star Full Star
1-18-2020
CARS
Tim
Full Star Full Star Full Star Full Star Full Star
1-17-2020
Lexus of Watertown

I recently bought a Lexus hybrid at LOW. I worked with Mustafa A, and he was fantastic. Friendly, customer-focused, no pressure, great follow-up. super comfortable waiting area and folks in finance fast and efficient.

YELP
A B.
Full Star Full Star Full Star Full Star Full Star
1-15-2020

Mustafa Akhtar was absolutely great at helping me buy a new car. Not pushy, but extremely knowledgeable and easy to deal with. I'll shop from him and Lexus again in the future.

CARS
BobbyB
Full Star Full Star Full Star Full Star Full Star
1-15-2020
Great customer service

Mustafa Akhtar was absolutely great at helping me buy a new car. Not pushy, but extremely knowledgeable and easy to deal with. I’ll shop from him and Lexus again in the future.

GOOGLE
Theresa Galligani
Full Star Full Star Full Star Full Star Full Star
1-11-2020
Theresa Galligani

I love Lexus of Watertown, everything is first class there! I purchased my second vehicle from them this week and thanks to my awesome Salesman Leon Barnes going above and beyond to make sure everything went smoothly, honestly it was the easiest and painless car purchase I ever made!

DEALERRATER
Duke
Full Star Full Star Full Star Full Star Full Star
1-11-2020
Great buying experience

Lexus Review I picked up my new UX 250h (Hybrid; Nori Green Pearl) at Lexus of Watertown yesterday, and drove it directly to Portland, Maine for the weekend. I did not even attach the E-Z Pass transponder. Remembering to stop and pay cash at tolls was quite a hassle. Anyway, I researched Boston, MA area and Albany, NY area dealers and found Lexus of Watertown to have one of the best inventories and reputations. I did visit other dealerships but had to choose this one. Ujwal Pradhananga ( Ussa ) and I were introduced and immediately he was responsive to my specific needs/ wants/ requests. His depth of knowledge about the car, options, and operating principles is impressive. He has a pleasant personality and is not a prototypical car “pushy salesman.” He met my requirements easily. Financing was pleasant, but was the usual sales pitches of about a dozen various other things I could purchase (“Would you like fries with that?”). Much more of a “salesman” experience, but not inappropriate. That is, after all, their business model. Yes, I did buy a few add-ons, most prominently the “Simonize” finish. The sap at the condo in Maine is horrible… Ussa and I then tackled Registration, Insurance, etc. We also emailed back and forth frequently about details, changes, etc. I had special needs. Ussa was amazingly responsive and everything was in order with the car prepped and Simonized and delivered to my door within 3 days. Ussa delivered the car to my driveway and then spent about 90 minutes going over every gauge, gadget, safety feature, etc with me. I expect I retained about 15% of it - but I now know that some things exist, even if I do not remember how to effectuate them. The drive to Maine was perfect. The ride is the best of any car I have owned, ever (of course, we won’t speak of my old VW bugs or motorcycles/ scooters, and more). The safety features are awesome. I love the lane assist (many people fight it - I found it great. All in all, Lexus of Watertown, Ujwal Pradhananga ( Ussa ), and the Lexus UX 250h exceeded my expectations. Thanks Duke

YELP
Duke D.
Full Star Full Star Full Star Full Star Full Star
1-11-2020
Duke D.

Lexus Review I picked up my new UX 250h (Hybrid; Nori Green Pearl) at Lexus of Watertown yesterday, and drove it directly to Portland, Maine for the weekend. I did not even attach the E-Z Pass transponder. Remembering to stop and pay cash at tolls was quite a hassle. Anyway, I researched Boston, MA area and Albany, NY area dealers and found Lexus of Watertown to have one of the best inventories and reputations. I did visit other dealerships but had to choose this one. Ujwal Pradhananga ( Ussa ) and I were introduced and immediately he was responsive to my specific needs/ wants/ requests. His depth of knowledge about the car, options, and operating principles is impressive. He has a pleasant personality and is not a prototypical car "pushy salesman." He met my requirements easily. Financing was pleasant, but was the usual sales pitches of about a dozen various other things I could purchase ("Would you like fries with that?"). Much more of a "salesman" experience, but not inappropriate. That is, after all, their business model. Yes, I did buy a few add-ons, most prominently the "Simonize" finish. The sap at the condo in Maine is horrible... Ussa and I then tackled Registration, Insurance, etc. We also emailed back and forth frequently about details, changes, etc. I had special needs. Ussa was amazingly responsive and everything was in order with the car prepped and Simonized and delivered to my door within 3 days. Ussa delivered the car to my driveway and then spent about 90 minutes going over every gauge, gadget, safety feature, etc with me. I expect I retained about 15% of it - but I now know that some things exist, even if I do not remember how to effectuate them. The drive to Maine was perfect. The ride is the best of any car I have owned, ever (of course, we won't speak of my old VW bugs or motorcycles/ scooters, and more). The safety features are awesome. I love the lane assist (many people fight it - I found it great. All in all, Lexus of Watertown, Ujwal Pradhananga ( Ussa ), and the Lexus UX 250h exceeded my expectations. Thanks Duke

GOOGLE
WJDuke
Full Star Full Star Full Star Full Star Full Star
1-11-2020
WJDuke

Lexus Review I picked up my new UX 250h (Hybrid; Nori Green Pearl) at Lexus of Watertown yesterday, and drove it directly to Portland, Maine for the weekend. I did not even attach the E-Z Pass transponder. Remembering to stop and pay cash at tolls was quite a hassle. Anyway, I researched Boston, MA area and Albany, NY area dealers and found Lexus of Watertown to have one of the best inventories and reputations. I did visit other dealerships but had to choose this one. Ujwal Pradhananga ( Ussa ) and I were introduced and immediately he was responsive to my specific needs/ wants/ requests. His depth of knowledge about the car, options, and operating principles is impressive. He has a pleasant personality and is not a prototypical car “pushy salesman.” He met my requirements easily. Financing was pleasant, but was the usual sales pitches of about a dozen various other things I could purchase (“Would you like fries with that?”). Much more of a “salesman” experience, but not inappropriate. That is, after all, their business model. Yes, I did buy a few add-ons, most prominently the “Simonize” finish. The sap at the condo in Maine is horrible… Ussa and I then tackled Registration, Insurance, etc. We also emailed back and forth frequently about details, changes, etc. I had special needs. Ussa was amazingly responsive and everything was in order with the car prepped and Simonized and delivered to my door within 3 days. Ussa delivered the car to my driveway and then spent about 90 minutes going over every gauge, gadget, safety feature, etc with me. I expect I retained about 15% of it - but I now know that some things exist, even if I do not remember how to effectuate them. The drive to Maine was perfect. The ride is the best of any car I have owned, ever (of course, we won’t speak of my old VW bugs or motorcycles/ scooters, and more). The safety features are awesome. I love the lane assist (many people fight it - I found it great. All in all, Lexus of Watertown, Ujwal Pradhananga ( Ussa ), and the Lexus UX 250h exceeded my expectations. Thanks Duke

YELP
S J.
Full Star Full Star Full Star Full Star Empty Star
1-10-2020

I purchased my 2020 NX300 (my first Lexus) a couple weeks ago. There were a few hiccups in the beginning (missing document) which delayed me being able to get the car when I was promised. However, Leon Barnes, my salesman, did his best to make sure I was happy..I had to wait a couple days because of the document issue, but Leon made it up by delivering the car to my door and then drove off with my old car. He went over all the features in the NX as he wanted to make sure I knew how everything worked. I would go back to this dealer only if I dealt with Leon. I think they need to work on their Finance people (the ones you sit down & go over the warranty and final numbers), or at least the guy I dealt with, I wasn't happy with him and would not go back to him (I forget his name).. Customers should be #1 and treated as such..I personally had a better experience with the team up at IRA in Manchester but they couldn't give me a great deal like Watertown did.

CARS
Rick M.
Full Star Full Star Full Star Full Star Full Star
1-8-2020
Painless and efficient

Have bought many cars here through the years and have never been disappointed with the process or price. Thanks to Tom M, Alex A and Tony V for my new red Lexus. And thanks for never wasting my time with the "old school" sales tactics the other dealers employ.

CARGURUS
 
Full Star Full Star Full Star Full Star Empty Star
1-8-2020

Very helpful and cordial.

GOOGLE
Tiferet Berenbaum
Full Star Full Star Full Star Full Star Full Star
1-8-2020
Tiferet Berenbaum

Had the car serviced at a fair price. Very comfortable waiting area, cubicles for work and nail salon. Great service!

DEALERRATER
Rick M
Full Star Full Star Full Star Full Star Full Star
1-8-2020
Great value, painless and efficient

Have bought many cars here through the years and have never been disappointed with the process or price. Thanks to Tom M, Alex A and Tony V for my new red Lexus. And thanks for never wasting my time with the "old school" sales tactics the other dealers employ.

YELP
Jo-Ann H.
Full Star Full Star Full Star Full Star Full Star
1-8-2020

I dread going to dealerships, but was so impressed by my experience with Ussa. It was pretty painless and fair. He was so knowledgeable and really seemed to care about my needs regarding options. Picked up my car today and he spent a long time reviewing the car, setting up Bluetooth, Siri, etc... Excellent experience!

DEALERRATER
Scott
Full Star Full Star Full Star Full Star Full Star
1-6-2020
Easy and painless

Leon was superb. He made me comfortable from the start. In addition, he made the experience stress-free and he did all the preparation. I did not even feel I was in a sales situation, which suits me perfectly. Thank you.

GOOGLE
VINAY PENEMATSA
Full Star Full Star Full Star Full Star Full Star
1-6-2020
VINAY PENEMATSA

Excellent customer centric approach. Smooth and Hassle free process from beginning. Brian Norris, sales consultant was the best and did a fantastic job in helping me find the perfect car. He was courteous, polite and patient through out the process and made the purchase simple and easy.

CARS
Scott Barcelo
Full Star Full Star Full Star Full Star Full Star
1-6-2020
Easy and Painless

Leon was superb. He is very personable and he in effect made my re-leasing exercise painless. I am a repeat customer but this was far and away my most efficient and stress-free visit yet.

CARS
Lexus RX
Full Star Full Star Full Star Full Star Full Star
1-5-2020
Great dealership

I just purchased my Lexus RX here. I’m very happy with the purchase. I came in a number of times to test drive the car and always received great service. The dealership also looks very good. I have dealt with five area Lexus dealerships and this one offered me the best service and the best deal! The car was delivered to my home and I was given a tutorial on use / there are lots of features to learn :-). And then I texted the salesmen with questions on more features and received a very prompt reply. This is my second Lexus from this dealership.

GOOGLE
Alex Koifman
Full Star Full Star Full Star Full Star Full Star
1-5-2020
Alex Koifman

I just purchased my Lexus RX here. My salesman was: Ujwal Pradhananga (Ussa). I’m very happy with the purchase. I came in a number of times to test drive the car and always received great service. The dealership also looks very good. I have dealt with five area Lexus dealerships and this one offered me the best service and the best deal! The car was delivered to my home and I was given a tutorial on use - there are lots of features to learn :-). And then I texted the salesmen with questions on more features and received a very prompt reply. This is my second Lexus from this dealership.

CARS
Iinda
Full Star Full Star Full Star Full Star Full Star
1-4-2020
Tony Viveiros ROCKS

We've been Lexus of Watertown customers for over 15 years... The reason we keep.coming back. Service service service. A every time. We left and tried a Honda based on a friends recommendation... Got out if lease after 2 years and ran back 'home'...

GOOGLE
Fatima Francisco
Full Star Full Star Full Star Full Star Full Star
1-4-2020
Fatima Francisco

10 years ago, I was looking for a Lexus car and after looking around in my area, which is Western MA, I decided to go to the Eastern side of MA. I bought a small Lexus IS 250, that I loved, from Lexus of Watertown. However, in 2019, after multiple trips to Florida and Boston it was time to buy another car. I started to look around for Lexus and other types (BMW and Mercedes), again in Western MA. Since the prices were not what my husband liked (he is a wheeler-dealer) we decided to go back to Lexus of Watertown. He called and talked to someone named Tom, whom we never had a chance to meet. However, he was GREAT! We went there and ended up meeting an awesome salesman, Ujwal Pradhananga (Ussa). Again, since my husband is a hard/tough wheeler/dealer we did not make the deal that day. A day later, Tom (again we never had a chance to meet him) called and told us to go back and see Ussa. We did, and bought a beautiful 2020 NX300 with only 8 miles! We loved Ussa right from the beginning but that day he was so wonderful. He showed me every little detail of my beautiful SUV. He is very polite, knowledgeable and patient (especially with my husband). If you new a sales person at Lexus of Watertown, ask for Ujwal Pradhananga (Ussa) Thank you Ussa!

YELP
Maria Fatima F.
Full Star Full Star Full Star Full Star Full Star
1-4-2020

10 years ago, I was looking for a Lexus car and after looking around in my area, which is Western MA, I decided to go to the Eastern side of MA. I bought a small Lexus IS 250, that I loved, from Lexus of Watertown. However, in 2019, after multiple trips to Florida and Boston it was time to buy another car. I started to look around for Lexus and other types (BMW and Mercedes), again in Western MA. Since the prices were not what my husband liked (he is a wheeler-dealer) we decided to go back to Lexus of Watertown. He called and talked to someone named Tom, whom we never had a chance to meet. However, he was GREAT! We went there and ended up meeting an awesome salesman, Ujwal Pradhananga (Ussa). Again, since my husband is a hard/tough wheeler/dealer we did not make the deal that day. A day later, Tom (again we never had a chance to meet him) called and told us to go back and see Ussa. We did, and bought a beautiful 2020 NX300 with only 8 miles! We loved Ussa right from the beginning but that day he was so wonderful. He showed me every little detail of my beautiful SUV. He is very polite, knowledgeable and patient (especially with my husband). If you new a sales person at Lexus of Watertown, ask for Ujwal Pradhananga (Ussa) Thank you Ussa!

GOOGLE
kathleen mccarthy
Full Star Full Star Full Star Full Star Full Star
1-4-2020
kathleen mccarthy

Great experience with buying a pre-owned vehicle. Thank you Brian Norris for your professionalism, patience and with helping setup navigation and sync phone.

GOOGLE
Brian Lubing
Full Star Full Star Full Star Full Star Full Star
1-4-2020
DEALERRATER
gabela56
Full Star Full Star Full Star Full Star Full Star
1-4-2020
Love my new 2020 Lexus NX300

10 years ago, I was looking for a Lexus car and after looking around in my area, which is Western MA, I decided to go to the Eastern side of MA. I bought a small Lexus IS 250, that I loved, from Lexus of Watertown. However, in 2019, after multiple trips to Florida and Boston it was time to buy another car. I started to look around for Lexus and other types (BMW and Mercedes), again in Western MA. Since the prices were not what my husband liked (he is a wheeler-dealer) we decided to go back to Lexus of Watertown. He called and talked to someone named Tom, whom we never had a chance to meet. However, he was GREAT! We went there and ended up meeting an awesome salesman, Ujwal Pradhananga (Ussa). Again, since my husband is a hard/tough wheeler/dealer we did not make the deal that day. A day later, Tom (again we never had a chance to meet him) called and told us to go back and see Ussa. We did, and bought a beautiful 2020 NX300 with only 8 miles! We loved Ussa right from the beginning but that day he was so wonderful. He showed me every little detail of my beautiful SUV. He is very polite, knowledgeable and patient (especially with my husband). If you new a sales person at Lexus of Watertown, ask for Ujwal Pradhananga (Ussa) Thank you Ussa!

CARS
Maria Fatima Francisco
Full Star Full Star Full Star Full Star Full Star
1-3-2020
Maria Fatima Francisco

10 years ago, I was looking for a Lexus car and after looking around in my area, which is Western MA, I decided to go to the Eastern side of MA. I bought a small Lexus IS 250, that I loved, from Lexus of Watertown. However, in 2019, after multiple trips to Florida and Boston it was time to buy another car. I started to look around for Lexus and other types (BMW and Mercedes), again in Western MA. Since the prices were not what my husband liked (he is a wheeler-dealer) we decided to go back to Lexus of Watertown. He called and talked to someone named Tom, whom we never had a chance to meet. However, he was GREAT! We went there and ended up meeting an awesome salesman, Ujwal Pradhananga (Ussa). Again, since my husband is a hard/tough wheeler/dealer we did not make the deal that day. A day later, Tom (again we never had a chance to meet him) called and told us to go back and see Ussa. We did, and bought a beautiful 2020 NX300 with only 8 miles! We loved Ussa right from the beginning but that day he was so wonderful. He showed me every little detail of my beautiful SUV. He is very polite, knowledgeable and patient (especially with my husband). If you new a sales person at Lexus of Watertown, ask for Ujwal Pradhananga (Ussa) Thank you Ussa! Maria Fatima Francisco

GOOGLE
zkilicarslan
Full Star Full Star Full Star Full Star Full Star
1-2-2020
DEALERRATER
RosCom
Full Star Full Star Full Star Full Star Full Star
1-2-2020
Ujwal Pradhananga ( Ussa ) My Sales Agent

Ujwal Pradhananga ( Ussa ) was my sales agent and he was great. He was cordial, friendly and knowledgeable. He did not pressure us and answered any questions we may have had. I enjoyed my experience at this dealership and with Ussa. At pick up Ussa explained all the car amenities and the dealership services in detail and I am excited about my new car. I would recommend this dealership and Ussa to everyone looking to purchased a Lexus

YELP
Roslyn C.
Full Star Full Star Full Star Full Star Full Star
1-1-2020

Ujwal Pradhananga ( Ussa ) was my sales agent and he was great. He was cordial, friendly and knowledgeable. He did not pressure us and answered any questions we may have had. I enjoyed my experience at this dealership and with Ussa. At pick up Ussa explained all the car amenities and the dealership services in detail and I am excited about my new car. I would recommend this dealership and Ussa to everyone looking to purchased a Lexus.

CARS
Roslyn
Full Star Full Star Full Star Full Star Full Star
1-1-2020
Ujwal Pradhananga ( Ussa ) My sales agent

Ujwal Pradhananga (Ussa) was my sales agent. He was great. I purchased a UX250h and I love it. Ussa was very cordial and knowledgeable. I never felt pressured. At pick up he was again cordial and friendly. The car amenities as well as the available services at the dealership were explained in detail. I would definitely recommend Ussa and this dealership

GOOGLE
Bowen Song
Full Star Full Star Full Star Full Star Full Star
12-30-2019
Bowen Song

Love Lexus of Watertown! By far the best experience!Tony Viveiros was very professional, helping us every step of the way. Process was easy and painless. Bought a second car from them and recognized that we are returning clients. They really appreciated us coming back and gave us exceptional service!

DEALERRATER
shaplyko
Full Star Full Star Full Star Full Star Full Star
12-30-2019
Happy !

We feel very happy with new Lexus. We have RX350 it is our second car and we not have problem. very easy car great service

YELP
Petra K.
Full Star Full Star Full Star Full Star Full Star
12-28-2019

Very good experience with the entire purchase. Ujwal Pradhananga ( Ussa ) was my sales person. He was very professional quickly understood what I want. All process done in few hours and I left the dealership with my new GX. So far the best car buying experience ever. Thank you

YELP
Phil P.
Full Star Full Star Full Star Full Star Full Star
12-28-2019
Phil P.

I went on a test drive with Marc. He was very polite, knowledgeable and sincere salesperson. I felt very comfortable driving the car and tested thoroughly whatever I had in mind. Throughout the process I didnt feel pressure at all. This is very rare in dealerships. Marc was great in discussing pricing as well. I was able to understand my options and he was very detailed in explaining all of them. Overall impressive experience...

GOOGLE
Petra Kriz
Full Star Full Star Full Star Full Star Full Star
12-28-2019
Petra Kriz

Very good experience with the entire purchase. Ujwal Pradhananga ( Ussa ) was my sales person. He was very professional quickly understood what I want. All process done in few hours and I left the dealership with my new GX. So far the best car buying experience ever. Thank you.

CARS
Petra
Full Star Full Star Full Star Full Star Full Star
12-28-2019
Lexus of Watertown

Very good experience with the entire purchase. Ujwal Pradhananga ( Ussa ) was my sales person. He was very professional quickly understood what I want. All process done in few hours and I left the dealership with my new GX. So far the best car buying experience ever. Thank you