Lexus of Watertown
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SERVICE DEPARTMENT

Our Location

Lexus of Watertown
330 Arsenal St
Watertown, MA 02472

Service: 888-227-9719
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Service Hours

Monday6:00 am - 7:00 pm
Tuesday6:00 am - 7:00 pm
Wednesday6:00 am - 7:00 pm
Thursday6:00 am - 7:00 pm
Friday6:00 am - 6:00 pm
Saturday7:00 am - 5:00 pm
SundayClosed
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Service

Our Service Department

Problem with your vehicle? Time for your next scheduled maintenance? Our well trained service staff are here to provide you with the highest levels of customer satisfaction.

REPLACE 4 TIRES TO QUALIFY FOR A $69.95 ALIGNMENT : $69.95
REPLACE 4 TIRES TO QUALIFY FOR A $69.95 ALIGNMENT

$69.95

Not to be combined with any other offers. Expiration date: 2.29.2020. Valid only at Lexus of Watertown. To be used on Lexus vehicles only.

Expiration date: 2.29.2020.

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SAVE $75 ON A 30K, 60K OR 90K MILE SERVICE : SAVE $75
SAVE $75 ON A 30K, 60K OR 90K MILE SERVICE

SAVE $75

Not to be combined with any other offers. Expiration date: Expiration date: 2.29.2020. Valid only at Lexus of Watertown. To be used on Lexus vehicles only.

Expiration date: 2.29.2020.

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$30 OFF BRAKE FLUID SERVICE : $30 OFF
$30 OFF BRAKE FLUID SERVICE

$30 OFF

Not to be combined with any other offers. Expiration date: 12.31.19. Valid only at Lexus of Watertown. To be used on Lexus vehicles only.

Expiration date: 2.29.2020.

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$40 OFF ALL WHEEL DRIVE SERVICE : $40 OFF
$40 OFF ALL WHEEL DRIVE SERVICE

$40 OFF

Not to be combined with any other offers. Expiration date: 2.29.2020. Valid only at Lexus of Watertown. To be used on Lexus vehicles only.

Expiration date: 2.29.2020.

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$25 OFF WHEN YOU REPLACE ALL ENGINE BELTS : $25 OFF
$25 OFF WHEN YOU REPLACE ALL ENGINE BELTS

$25 OFF

Not to be combined with any other offers. Expiration date: 2.29.2020. Valid only at Lexus of Watertown. To be used on Lexus vehicles only.

Expiration date: 2.29.2020.

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$50 OFF PER AXLE FOR BRAKE SERVICE : $50 OFF Replace Brake Pads & Resurface or Replace Brake Discs
$50 OFF PER AXLE FOR BRAKE SERVICE

$50 OFF Replace Brake Pads & Resurface or Replace Brake Discs

Not to be combined with any other offers. Expiration date: 2.29.2020. Valid only at Lexus of Watertown. To be used on Lexus vehicles only.

Expiration date: 2.29.2020.

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BATTERY REPLACEMENT : $35 OFF!
BATTERY REPLACEMENT

$35 OFF!

Service includes: Replacement of the old battery with an Original Lexus Battery. Service specialists register the new battery in the vehicle so you can rest assured that all battery-dependent comfort functions are fully restored. Environmentally-friendly disposal of old battery.

Not to be combined with any other offers. Expiration date: 2.29.2020. Lexus vehicles only.

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HIGH MILEAGE SPECIAL : get 10% off your next service visit! Maximum discount is $200
HIGH MILEAGE SPECIAL

get 10% off your next service visit! Maximum discount is $200

Does your Lexus have over 100K miles? If so, get 10% off your next service visit! Maximum discount is $200

Not to be combined with any other offers. Expiration date: 2.29.2020. Valid only at Lexus of Watertown. To be used on Lexus vehicles only.

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POTHOLE SPECIAL : WAS: $345 - NOW: $199.95
POTHOLE SPECIAL

WAS: $345 - NOW: $199.95

Service includes 4 wheel alignment, balance of all tires and rotate if applicable. Plus: FREE multipoint inspection, top off all fluid levels and tire pressures.

Not to be combined with any other offers. E Expiration date: 2.29.2020. Valid only at Lexus of Watertown. To be used on Lexus vehicles only.

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DIAGNOSTIC SPECIAL : $35 OFF!
DIAGNOSTIC SPECIAL

$35 OFF!

Service includes: Multipoint inspection, interrogation of fault memory with fault overview.

Not to be combined with any other offers. Expiration date: 2.29.2020. Valid only at Lexus of Watertown. To be used on Lexus vehicles only.

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ENGINE COOLANT FLUSH : $40.00 OFF
ENGINE COOLANT FLUSH

$40.00 OFF

Inspection of cooling and heating system included

Not to be combined with any other offers. Expiration date: 2.29.2020. Valid only at Lexus of Watertown. To be used on Lexus vehicles only.

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LEXUS OF WATERTOWN RECALL DEPARTMENT : By A Recall?
LEXUS OF WATERTOWN RECALL DEPARTMENT

By A Recall?

Call Your Dedicated recall Support line to schedule and verify parts availability.

Expiration date: 2.29.2020.

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Meet Our Service Staff

Fixed Operations Director PAUL  CHELLA
X
(617) 393-1192
Fixed Operations Director
PAUL CHELLA
Service & Parts Director RODRIGO  LEMBO
X
Service & Parts Director
RODRIGO LEMBO
Service Manager AMANDA  CARR
X
(617) 393-1196
Service Manager
AMANDA CARR
Service Consultant LUIS  GONZALEZ
X
(617) 393-1000
Service Consultant
LUIS GONZALEZ
Service Client Relations RICH  MACMILLAN
X
(617) 393-1000
Service Client Relations
RICH MACMILLAN
Service Consultant MARIA  LASKARIS
X
(617) 393-1190
Service Consultant
MARIA LASKARIS
Service Consultant KIMBERLY  TROTT
X
(617) 393-1186
Service Consultant
KIMBERLY TROTT
Service Consultant MARIEL  BURGOS
X
(617) 393-1156
Service Consultant
MARIEL BURGOS
Service Consultant MY  PHAN
X
(617) 393-1191
Service Consultant
MY PHAN
Service Consultant NICOLE  FISHER
X
(617) 393-1185
Service Consultant
NICOLE FISHER
Owner Retention Center TAISHA  DANIEL
X
(617) 393-1100
Owner Retention Center
TAISHA DANIEL
Service Consultant THOMAS  COCUZZO
X
(617) 393-1188
Service Consultant
THOMAS COCUZZO
Valet Manager MICHAEL  GABRIEL
X
Valet Manager
MICHAEL GABRIEL
Shop Foreman PAUL  MEDEIROS
X
Shop Foreman
PAUL MEDEIROS
Service Consultant REMINGTON  CHANG
X
(617) 393-1000
Service Consultant
REMINGTON CHANG

Contact Information


This is our 3rd car purchased from Lexus of Watertown. This time the experience was extremely pleasant from start to finish. Ujwal Pradhananga (Ussa) is the best salesman we ever had. He has a pleasant personality, his depth of knowledge about the car, options, and operating principles is...

- Guilan Yao, GOOGLE

I recently purchased a new lease from Lexus of Watertown and the experience was extremely pleasant from start to finish. We initially contacted Bob Merrill over the phone who assisted us with the purchasing information and inventory very quickly and with no messing around. When we arrived at the...

- Ashley Chiara, GOOGLE

Perfect service, really fair deals

- Ala Seif, GOOGLE

I recently purchased a new lease from Lexus of Watertown and the experience was extremely pleasant from start to finish. We initially contacted Bob Merrill over the phone who assisted us with the purchasing information and inventory very quickly and with no messing around. When we arrived at the...

- Ashley C, CARS

I recently purchased a new lease from Lexus of Watertown and the experience was extremely pleasant from start to finish. We initially contacted Bob Merrill over the phone who assisted us with the purchasing information and inventory very quickly and with no messing around. When we arrived at the...

- Ashley C., YELP

I recently bought a Lexus hybrid at LOW. I worked with Mustafa A, and he was fantastic. Friendly, customer-focused, no pressure, great follow-up. super comfortable waiting area and folks in finance fast and efficient.

- Tim, CARS

Mustafa Akhtar was absolutely great at helping me buy a new car. Not pushy, but extremely knowledgeable and easy to deal with. I'll shop from him and Lexus again in the future.

- A B., YELP

Mustafa Akhtar was absolutely great at helping me buy a new car. Not pushy, but extremely knowledgeable and easy to deal with. I’ll shop from him and Lexus again in the future.

- BobbyB, CARS

I love Lexus of Watertown, everything is first class there! I purchased my second vehicle from them this week and thanks to my awesome Salesman Leon Barnes going above and beyond to make sure everything went smoothly, honestly it was the easiest and painless car purchase I ever made!

- Theresa Galligani, GOOGLE

Lexus Review I picked up my new UX 250h (Hybrid; Nori Green Pearl) at Lexus of Watertown yesterday, and drove it directly to Portland, Maine for the weekend. I did not even attach the E-Z Pass transponder. Remembering to stop and pay cash at tolls was quite a hassle. Anyway, I researched Boston, MA...

- Duke, DEALERRATER

Lexus Review I picked up my new UX 250h (Hybrid; Nori Green Pearl) at Lexus of Watertown yesterday, and drove it directly to Portland, Maine for the weekend. I did not even attach the E-Z Pass transponder. Remembering to stop and pay cash at tolls was quite a hassle. Anyway, I researched Boston, MA...

- Duke D., YELP

Lexus Review I picked up my new UX 250h (Hybrid; Nori Green Pearl) at Lexus of Watertown yesterday, and drove it directly to Portland, Maine for the weekend. I did not even attach the E-Z Pass transponder. Remembering to stop and pay cash at tolls was quite a hassle. Anyway, I researched Boston, MA...

- WJDuke, GOOGLE

I purchased my 2020 NX300 (my first Lexus) a couple weeks ago. There were a few hiccups in the beginning (missing document) which delayed me being able to get the car when I was promised. However, Leon Barnes, my salesman, did his best to make sure I was happy..I had to wait a couple days because...

- S J., YELP

Have bought many cars here through the years and have never been disappointed with the process or price. Thanks to Tom M, Alex A and Tony V for my new red Lexus. And thanks for never wasting my time with the "old school" sales tactics the other dealers employ.

- Rick M., CARS

Very helpful and cordial.

- CARGURUS

Had the car serviced at a fair price. Very comfortable waiting area, cubicles for work and nail salon. Great service!

- Tiferet Berenbaum, GOOGLE

Have bought many cars here through the years and have never been disappointed with the process or price. Thanks to Tom M, Alex A and Tony V for my new red Lexus. And thanks for never wasting my time with the "old school" sales tactics the other dealers employ.

- Rick M, DEALERRATER

I dread going to dealerships, but was so impressed by my experience with Ussa. It was pretty painless and fair. He was so knowledgeable and really seemed to care about my needs regarding options. Picked up my car today and he spent a long time reviewing the car, setting up Bluetooth, Siri, etc......

- Jo-Ann H., YELP

Leon was superb. He made me comfortable from the start. In addition, he made the experience stress-free and he did all the preparation. I did not even feel I was in a sales situation, which suits me perfectly. Thank you.

- Scott, DEALERRATER

Excellent customer centric approach. Smooth and Hassle free process from beginning. Brian Norris, sales consultant was the best and did a fantastic job in helping me find the perfect car. He was courteous, polite and patient through out the process and made the purchase simple and easy.

- VINAY PENEMATSA, GOOGLE

Leon was superb. He is very personable and he in effect made my re-leasing exercise painless. I am a repeat customer but this was far and away my most efficient and stress-free visit yet.

- Scott Barcelo, CARS

I just purchased my Lexus RX here. I’m very happy with the purchase. I came in a number of times to test drive the car and always received great service. The dealership also looks very good. I have dealt with five area Lexus dealerships and this one offered me the best service and the best deal!...

- Lexus RX, CARS

I just purchased my Lexus RX here. My salesman was: Ujwal Pradhananga (Ussa). I’m very happy with the purchase. I came in a number of times to test drive the car and always received great service. The dealership also looks very good. I have dealt with five area Lexus dealerships and this one...

- Alex Koifman, GOOGLE

We've been Lexus of Watertown customers for over 15 years... The reason we keep.coming back. Service service service. A every time. We left and tried a Honda based on a friends recommendation... Got out if lease after 2 years and ran back 'home'...

- Iinda, CARS

10 years ago, I was looking for a Lexus car and after looking around in my area, which is Western MA, I decided to go to the Eastern side of MA. I bought a small Lexus IS 250, that I loved, from Lexus of Watertown. However, in 2019, after multiple trips to Florida and Boston it was time to buy...

- Fatima Francisco, GOOGLE

10 years ago, I was looking for a Lexus car and after looking around in my area, which is Western MA, I decided to go to the Eastern side of MA. I bought a small Lexus IS 250, that I loved, from Lexus of Watertown. However, in 2019, after multiple trips to Florida and Boston it was time to buy...

- Maria Fatima F., YELP

Great experience with buying a pre-owned vehicle. Thank you Brian Norris for your professionalism, patience and with helping setup navigation and sync phone.

- kathleen mccarthy, GOOGLE

10 years ago, I was looking for a Lexus car and after looking around in my area, which is Western MA, I decided to go to the Eastern side of MA. I bought a small Lexus IS 250, that I loved, from Lexus of Watertown. However, in 2019, after multiple trips to Florida and Boston it was time to buy...

- gabela56, DEALERRATER

10 years ago, I was looking for a Lexus car and after looking around in my area, which is Western MA, I decided to go to the Eastern side of MA. I bought a small Lexus IS 250, that I loved, from Lexus of Watertown. However, in 2019, after multiple trips to Florida and Boston it was time to buy...

- Maria Fatima Francisco, CARS

Ujwal Pradhananga ( Ussa ) was my sales agent and he was great. He was cordial, friendly and knowledgeable. He did not pressure us and answered any questions we may have had. I enjoyed my experience at this dealership and with Ussa. At pick up Ussa explained all the car amenities and the dealership...

- RosCom, DEALERRATER

Ujwal Pradhananga ( Ussa ) was my sales agent and he was great. He was cordial, friendly and knowledgeable. He did not pressure us and answered any questions we may have had. I enjoyed my experience at this dealership and with Ussa. At pick up Ussa explained all the car amenities and the dealership...

- Roslyn C., YELP

Ujwal Pradhananga (Ussa) was my sales agent. He was great. I purchased a UX250h and I love it. Ussa was very cordial and knowledgeable. I never felt pressured. At pick up he was again cordial and friendly. The car amenities as well as the available services at the dealership were explained in...

- Roslyn, CARS

Love Lexus of Watertown! By far the best experience!Tony Viveiros was very professional, helping us every step of the way. Process was easy and painless. Bought a second car from them and recognized that we are returning clients. They really appreciated us coming back and gave us exceptional...

- Bowen Song, GOOGLE

We feel very happy with new Lexus. We have RX350 it is our second car and we not have problem. very easy car great service

- shaplyko, DEALERRATER

Very good experience with the entire purchase. Ujwal Pradhananga ( Ussa ) was my sales person. He was very professional quickly understood what I want. All process done in few hours and I left the dealership with my new GX. So far the best car buying experience ever. Thank you

- Petra K., YELP

I went on a test drive with Marc. He was very polite, knowledgeable and sincere salesperson. I felt very comfortable driving the car and tested thoroughly whatever I had in mind. Throughout the process I didnt feel pressure at all. This is very rare in dealerships. Marc was great in discussing...

- Phil P., YELP

Very good experience with the entire purchase. Ujwal Pradhananga ( Ussa ) was my sales person. He was very professional quickly understood what I want. All process done in few hours and I left the dealership with my new GX. So far the best car buying experience ever. Thank you.

- Petra Kriz, GOOGLE

Very good experience with the entire purchase. Ujwal Pradhananga ( Ussa ) was my sales person. He was very professional quickly understood what I want. All process done in few hours and I left the dealership with my new GX. So far the best car buying experience ever. Thank you

- Petra, CARS
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