SERVICE DEPARTMENT

Our Location

Lexus of Watertown
330 Arsenal St
Watertown, MA 02472

Service: 855-768-0523
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Service

Our Service Department

Problem with your vehicle? Time for your next scheduled maintenance? Our well trained service staff are here to provide you with the highest levels of customer satisfaction.

For certified auto repairs nearby, visit the Lexus of Watertown service center. Get a Lexus synthetic oil change and tire rotation at our MA Lexus dealer.


Lexus Service in Watertown, MA


Keep your Lexus model running in like-new condition by turning to the certified Lexus service technicians at our nearby auto repair shop. Here at the Lexus of Watertown service center, we have factory-trained technicians who understand what makes your vehicle so unique. That means you can trust our Lexus dealership in Watertown, MA, with everything from routine car maintenance to extensive auto repairs and everything in between.

From Lexus oil changes and tire rotations to brake pad replacements and wheel alignments, we have all your automotive repair essentials covered at our local service center. Plus, we offer perks like complimentary pick-up and delivery service, as well as Lexus loaner vehicles in case your car is going to be in the shop for a while. The award-winning staff at our location is eager to provide you with the first-class experience you deserve, so schedule Lexus service nearby when you're ready.


Additional Reasons to Choose Our Lexus Service Center:
  • The award-winning Lexus of Watertown service center takes pride in providing Greater Boston Lexus drivers with white glove hospitality and the utmost transparency.
  • Schedule Lexus service with us knowing that our well-tenured technicians will inspect your vehicle fully to ensure you're driving a vehicle that's safe for the road ahead.
  • Don’t have time to visit our Watertown Lexus dealer for an appointment? We offer concierge pick-up and delivery service, not to mention loaner vehicles if your car is undergoing repairs.
  • Our customer lounge has private work stations that are equipped with privacy screens, power outlets, and noise cancellation material so that you can have a comfortable work space while you're here.
  • If you're looking to pamper yourself, we have our very own Omotenashi salon that's open during service hours. Schedule auto service and get a manicure while you wait.
  • From accidents to fender benders, the Lexus of Watertown body shop can get your Lexus luxury vehicle looking and driving at its finest. Visit our dealership for an estimate.
Complimentary Valet Pick-Up Service : Now Offered on Fridays!
Complimentary Valet Pick-Up Service

Now Offered on Fridays!

Schedule a valet pickup for your next routine maintenance appointment! We'll pick up your Lexus and bring you a loaner vehicle to use for the duration. Contact us for details.

Service: 877-463-4882

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Complimentary Manicure : With Any Full Maintenance Service
Complimentary Manicure

With Any Full Maintenance Service

At our Omotenashi Salon

Manicure is complimentary with the service of Lexus vehicle. Offered by appointment only.

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Introducing the Lexus of Watertown Legends Club
Introducing the Lexus of Watertown Legends Club

Is your vehicle over 10 years old or have more than 120,000 miles?

Extend the life of your Lexus and enjoy a variety of benefits ranging from immediate discounts on each service visit, complimentary diagnostic check for warning lights, priority service scheduling with carwash included, and much more.

At Lexus of Watertown, we are committed to the maintenance of your Lexus so you can enjoy many more miles down the road.

Club Benefits:
-11% off your visit [1]
-Complimentary Tow to Dealership (Within 10 miles.)
-Complimentary Initial Diagnostic for Warning Lights
-Priority Scheduling and Priority Carwash [2]
-Alternate transportation and concierge service with qualifying service
-Custom ‘Legends Club’ Plate Frame

Learn More

[1] 11% off your visit excludes tires, no cap. [2] Priority Scheduling and Priority Carwash are for those that have the Legends Club license plate frame. Requirements: 120,000 miles or 10 Years Old

A/C Recharge Service : $269.95
A/C Recharge Service

$269.95

A/C no longer cool? Our factory technicians can perform a full A/C recharge so you're ready for warm weather. Regularly $344.95

Expiration date: 7/31/26. Not to be combined with any other offer. See dealer for details

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Complimentary Check Engine Light Diagnosis : Keep your Lexus performing at its best.
Complimentary Check Engine Light Diagnosis

Keep your Lexus performing at its best.

Bring it in for a complimentary check engine light diagnosis and receive a clear, detailed report of any issues, along with expert guidance on next steps.

May not be combined with other offers. Must be presented at the time of service. Not valid on previous purchases. Lexus Vehicles Only. Expires 07/31/2026

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Saturday Service Special : 12% Off Major Service or Brake Service
Saturday Service Special

12% Off Major Service or Brake Service

Up to $120 in savings. Saturdays only.

May not be combined with other offers. Must be presented at time of arrival. Expiration 07/31/2026.

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Meet Our Service Coodinator Staff

Service BDC Assistant Manager  Ciyanne  Muhammad
Service BDC Assistant Manager
Ciyanne Muhammad
Service Concierge Manny Olivenza
Service Concierge
Manny Olivenza
Service Concierge Ali Knight
Service Concierge
Ali Knight
Service Coordinator  Luke Monahan
Service Coordinator
Luke Monahan

Meet Our Service Staff

Fixed Operations Director Alan Wuorinen
X
617-393-1193
[email protected]
Fixed Operations Director
Alan Wuorinen
Service Director Ken  Black
X
617-393-1189
[email protected]
Service Director
Ken Black
Service Manager Amanda Carr
X
(617) 393-1196
[email protected]
Service Manager
Amanda Carr
Service Consultant Maria Laskaris
X
(617) 393-1190
[email protected]
Also Speaks: Greek
Service Consultant
Maria Laskaris
Service Consultant Jaimie  Antunes
X
617-393-1187
[email protected]
Service Consultant
Jaimie Antunes
Service Consultant  Samer Klaymeh
Service Consultant
Samer Klaymeh
Service Consultant Claudia Louis
X
Service Consultant
Claudia Louis
Service Consultant Jackson Callahan
Service Consultant
Jackson Callahan
Service Consultant Paula Hernandez
Service Consultant
Paula Hernandez
Service Consultant Tommy Cocuzzo
Service Consultant
Tommy Cocuzzo
Service Consultant Steven Pedro
Service Consultant
Steven Pedro
Service Consultant Taylor Melo
Service Consultant
Taylor Melo
Internal Service Coordinator Brittany Ruh
Internal Service Coordinator
Brittany Ruh
Shop Foreman Paul Medeiros
Shop Foreman
Paul Medeiros

Contact Information

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Notice: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.


Thank you steve for all and delivering my Lexus RZ to my home

- Peter Sieben, GOOGLE

Great service from Keyhan! Very nice guy and very patient with my questions.

- Linda Duong, GOOGLE

The best experience buying a car with rif

- frank wu, GOOGLE

Danny D. spent almost 1 hour past closing walking us through all of the car's features. He was very knowledgable, patient and went above and beyond to put us at ease.

- Alanna Martin, GOOGLE

Danny is smart, helpful and really good to work with!

- Lenore G. Martin, GOOGLE

Had an excellent buying experience with Elman. My wife and I visited Lexus of Watertown to test drive a new Lexus NX. Elman was very knowledgable about the car and attentive throughout the process. Thrilled with our purchase and would highly recommend.

- Brian Vazquez, GOOGLE

I recommend Lexus of Watertown dealer. We had an excellent experience when buying a car recently with Kevin Silva. The service was professional with a no hard sell attitude. Kevin helped us make the deal we wanted.

- Artemis, DEALERRATER

Just had a wonderful buying experience with Elman at Lexus of Watertown! He helped make the whole process go very smoothly. Thanks, Elman!

- Erin Morelli, GOOGLE

I had an excellent experience purchasing my Lexus, and a big part of that was working with Ussa Pradhananga. Ussa was professional, knowledgeable, and extremely attentive throughout the entire process. He respected my time, was always well prepared, and answered every question clearly and...

- Dmitry Ostrovsky, GOOGLE

We recently purchased a Lexus L/Certified vehicle from this dealership, and the entire experience was outstanding. Steve was responsive, respectful, and a pleasure to work with from start to finish. George was incredibly knowledgeable, informative, and took the time to answer all of our questions...

- K D, GOOGLE

Just picked up my new Lexus RX 500h Black Line Limited Edition from this dealership! As always, the entire team made the process smooth and stress-free. If you’re looking for a salesperson, I highly recommend Daniel. He was knowledgeable, professional, and made the buying experience enjoyable....

- Aleksei Mirzhikeev, GOOGLE

I highly recommend this dealership. They were incredibly straightforward and easy to work with from start to finish. John was fantastic—completely low-pressure, clear about all of my options, and a great communicator throughout the entire process. It’s no surprise that this dealership came...

- Kara Brewton, GOOGLE

Came to see the used Lexus,Elman did his best going over the options with me on the car,very knowledgeable and explained me the difference between regular and hybrid engine ! Highly recommended!

- Farid Isayev, GOOGLE

Bought a rx350 from rifang.it was amazing experience and pleasure working with him

- 林辉, GOOGLE

I highly recommend this dealership. They were incredibly straightforward and easy to work with from start to finish. My salesperson was fantastic—completely low-pressure, clear about all of my options, and a great communicator throughout the entire process. It’s no surprise that this dealership...

- Kara, CARS

Thank you Ujwal for finding allocation. This is our 2nd lexus purchase from Ujwal and he has been great. Excellent in communication and always keep you updated on the latest status. He truly has your best interest at heart.

- ywang, DEALERRATER

I highly recommend this dealership. They were incredibly straightforward and easy to work with from start to finish. My salesperson was fantastic—completely low-pressure, clear about all of my options, and a great communicator throughout the entire process. It’s no surprise that this dealership...

- kebrewton, DEALERRATER

Bought a 2026 Lexus TX 500h from Kevin Silva at Lexus of Watertown, and it was the smoothest car-buying experiences I've ever had. Kevin was responsive and transparent throughout the process. We negotiated a fair price and trade-in value without the usual runaround, and he sent the paperwork ahead...

- David Beisel, GOOGLE

Thanks Abe!!

- K Rich, GOOGLE

Bought a 2026 Lexus TX 500h F Sport Performance Luxury from Kevin Silva at Lexus of Watertown, and it was the smoothest car-buying experience I've ever had. Kevin was responsive and transparent throughout the process. We negotiated a fair price and trade-in value without the usual runaround, and he...

- Dave B, DEALERRATER

Ussa was great, he helped me order a car with all of the options I wanted and even helped me transfer over my ski rack. If you are looking for a Lexus go see him at LoW!

- JS, DEALERRATER

Ujwal is the sales person you want. Was able to get allocation and quick turnaround time, excellent communication and always willing to go the extra mile. Thank you for delivering LC500 final year. Not sure what strings he pulled but hats off to him!

- Yue Wang, GOOGLE

Keyhan was great, professional and it was a pleasure working with him

- Fatima Jalloh, GOOGLE

Had a great experience buying my car at Lexus of Watertown. Thanks to Daniel Dayn, the whole process was smooth and stress-free — friendly, knowledgeable, and no pressure at all. He took the time to answer all my questions and got me into the car I wanted.

- Eugene Gorelik, GOOGLE

Elman was exceptional,loved his previous experience,very funny and knowledgeable person

- Richard Zauft, GOOGLE

Elman did outstanding service!! He is very knowledgeable and educated!

- Dan Mumford, GOOGLE

My wife and I came in to Lexus Watertown and had a great experience with Elman, highly recommend!

- Tristan Foro, GOOGLE

Well, wasn’t happy at the first when I first got see the car. But second time I got to meet Xin which is different person from the first and we made a deal and it went smooth so that alright.

- Setha Ly, GOOGLE

Great experience leasing a Lexus RX 350 Premium AWD from the Moroccan miracle man, Abe Dehbi! He was kind, friendly and helpful! Honest, too, which you don’t expect from a man in this particular line of work. Thanks again, Abe!

- Jamme Chantler, GOOGLE

Danny Dayn was superb.

- Jay Blitzman, GOOGLE

I want to brag on Xin Gu. I purchased a Lexus out of state, and he couldn't have been more helpful. He was always polite, candid, and fought to get me the vehicle -- he didn't give up! He is very responsive, answered all my questions, and made the out of state buying process so smooth! If you're...

- Ben Hill, GOOGLE

Working with Daniel was truly an exceptional experience from start to finish. Purchasing a family vehicle is an important decision, and Daniel made the entire process smooth, informative, and stress-free. His professionalism, patience, and extensive knowledge of the Lexus lineup helped us...

- Mike Razavi, GOOGLE

Danny Dayn was the most unbelievably helpful person I have dealt with so far and I’ve been coming here for a very long time. Thank you again to Danny and Lexus of Watertown

- Margaret McMillan, GOOGLE

Absolutely terrific experience at Lexus of Watertown!!! We worked with Daniel and he was wonderful!! From the moment we met him, he was kind, patient, and genuinely focused on helping our family find the right vehicle. Buying a new car can feel overwhelming, but Daniel made the process easy and...

- Snezhana Neshkova, GOOGLE

Xin was fantastic to work with . Very professional and knowledgeable.

- Susan Shea, GOOGLE

Steve and the entire staff at Lexus of Watertown went above and beyond to make this an exceptional purchase experience!

- Alex Slater, GOOGLE

While on vacation in the Boston area, my father and I stopped in to explore the Lexus GX. We had the pleasure of working with Elman, who was absolutely excellent. He was incredibly knowledgeable and thorough as he walked us through all of the vehicle's features. While the current wait time for the...

- Ильгар Рзаев, GOOGLE

Xin - been an amazing expand thank you for thoroughly explaining the new features on the car

- Arun Nath, GOOGLE

Alec was helpful. Love my new car!

- Brigid Quinn, GOOGLE

Thank you rifang for everything to help out on my new purchase rx350. Great experience! Highly recommended buy a new car from him

- jinli wu, GOOGLE

Danny Dayn and Catherine Rogers were great! FABULOUS EXPERIENCE! 10/10! Thank you!

- jayne zimble, GOOGLE

Xin Gu was very helpful! Spent a lot of time with me, explained everything in my car. Made me feel extremely welcomed and appreciated. Lucky to have him! Thank you!

- Steven Wujciak, GOOGLE

Dealership and Danny were awesome with the whole process. Straight forward and customer service focused! Ordered the car in May and arrived June 30th. Danny kept me in the loop the whole time. Asked for some add ons last minute, and he really delivered. When picking up the car, Danny and the whole...

- David Kim, GOOGLE

Great experience with Alec. Very helpful

- Jenny Thurber, GOOGLE

This is my fifth Lexus that I have leased from Lexus of Watertown, and once again the experience was excellent. Daniel Dayn was outstanding throughout the entire process. He was always accessible, promptly answered my questions, and made the transition from my previous lease to my new 2026 Lexus...

- anachong, DEALERRATER

I have been a customer of Lexus of Watertown for a lot of years and this was my first interaction with Danny. He was kind, very knowledgeable and made the purchase process so simple. I would highly recommend him to anyone buying a Lexus.

- Kara Baldi, GOOGLE

Thank you Steve and George you guys were awesome.

- Artemios Kayas, GOOGLE

Elman was great!!!

- Nancy Barcelo, GOOGLE
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