Lexus of Watertown
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SERVICE DEPARTMENT

Our Location

Lexus of Watertown
330 Arsenal St
Watertown, MA 02472

Service: 888-601-4798
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Service

Our Service Department

Problem with your vehicle? Time for your next scheduled maintenance? Our well trained service staff are here to provide you with the highest levels of customer satisfaction.

LEXUS OF WATERTOWN RECALL DEPARTMENT : Affected By A Recall?
LEXUS OF WATERTOWN RECALL DEPARTMENT

Affected By A Recall?

Call Your Dedicated recall Support line to schedule and verify parts availability.

Expiration date: 3.31.2020.

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SAVE $75 ON A 30K, 60K OR 90K MILE SERVICE : SAVE $75
SAVE $75 ON A 30K, 60K OR 90K MILE SERVICE

SAVE $75

Not to be combined with any other offers. Expiration date: 3.31.2020. Valid only at Lexus of Watertown. To be used on Lexus vehicles only.

Expiration date: 3.31.2020.

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Nitrogen Tire Inflation Service : $49.95 Plus One year of Road Hazard Coverage
Nitrogen Tire Inflation Service

$49.95 Plus One year of Road Hazard Coverage

Maintain tire pressure, improve fuel economy, increase tire life.

Offer Expires 3/31/2020

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Cabin Air Filter : $99.95
Cabin Air Filter

$99.95

Keep interior of vehicle air clean by removing pollen, dust, mold spores, smoke, dust, soot and smog.

(Most Models) $99.95, ask service advisor for details. Offer Expires 3/31/2020

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DIAGNOSTIC SPECIAL : $35 OFF!
DIAGNOSTIC SPECIAL

$35 OFF!

Service includes: Multipoint inspection, interrogation of fault memory with fault overview.

Not to be combined with any other offers. Expiration date: 3.31.2020. Valid only at Lexus of Watertown. To be used on Lexus vehicles only.

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$40 OFF ALL WHEEL DRIVE SERVICE : $40 OFF
$40 OFF ALL WHEEL DRIVE SERVICE

$40 OFF

Not to be combined with any other offers. Expiration date: 3.31.2020.Valid only at Lexus of Watertown. To be used on Lexus vehicles only.

Expiration date: 3.31.2020.

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REPLACE 4 TIRES TO QUALIFY FOR A $69.95 ALIGNMENT : $69.95
REPLACE 4 TIRES TO QUALIFY FOR A $69.95 ALIGNMENT

$69.95

Not to be combined with any other offers. Expiration date: 3.31.2020. Valid only at Lexus of Watertown. To be used on Lexus vehicles only.

Expiration date: 3.31.2020.

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$30 OFF BRAKE FLUID SERVICE : $30 OFF
$30 OFF BRAKE FLUID SERVICE

$30 OFF

Not to be combined with any other offers. Expiration date: 3.31.2020. Valid only at Lexus of Watertown. To be used on Lexus vehicles only.

Expiration date: 3.31.2020.

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POTHOLE SPECIAL : WAS: $345 - NOW: $199.95
POTHOLE SPECIAL

WAS: $345 - NOW: $199.95

Service includes 4 wheel alignment, balance of all tires and rotate if applicable. Plus: FREE multipoint inspection, top off all fluid levels and tire pressures.

Not to be combined with any other offers. Expiration date: 3.31.2020. Valid only at Lexus of Watertown. To be used on Lexus vehicles only.

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$25 OFF WHEN YOU REPLACE ALL ENGINE BELTS : $25 OFF
$25 OFF WHEN YOU REPLACE ALL ENGINE BELTS

$25 OFF

Not to be combined with any other offers. Expiration date: 3.31.2020. Valid only at Lexus of Watertown. To be used on Lexus vehicles only.

Expiration date: 3.31.2020.

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$50 OFF PER AXLE FOR BRAKE SERVICE : $50 OFF Replace Brake Pads & Resurface or Replace Brake Discs
$50 OFF PER AXLE FOR BRAKE SERVICE

$50 OFF Replace Brake Pads & Resurface or Replace Brake Discs

Not to be combined with any other offers. Expiration date: 3.31.2020. Valid only at Lexus of Watertown. To be used on Lexus vehicles only.

Expiration date: 3.31.2020.

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BATTERY REPLACEMENT : $35 OFF!
BATTERY REPLACEMENT

$35 OFF!

Service includes: Replacement of the old battery with an Original Lexus Battery. Service specialists register the new battery in the vehicle so you can rest assured that all battery-dependent comfort functions are fully restored. Environmentally-friendly disposal of old battery.

Not to be combined with any other offers. Expiration date: 3.31.2020. Lexus vehicles only.

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HIGH MILEAGE SPECIAL : get 10% off your next service visit! Maximum discount is $200
HIGH MILEAGE SPECIAL

get 10% off your next service visit! Maximum discount is $200

Does your Lexus have over 100K miles? If so, get 10% off your next service visit! Maximum discount is $200

Not to be combined with any other offers. Expiration date: 3.31.2020. Valid only at Lexus of Watertown. To be used on Lexus vehicles only.

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ENGINE COOLANT FLUSH : $40.00 OFF
ENGINE COOLANT FLUSH

$40.00 OFF

Inspection of cooling and heating system included

Not to be combined with any other offers. Expiration date: 3.31.2020. Valid only at Lexus of Watertown. To be used on Lexus vehicles only.

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Meet Our Service Staff

Fixed Operations Director PAUL  CHELLA
X
(617) 393-1192
Fixed Operations Director
PAUL CHELLA
Service & Parts Director RODRIGO  LEMBO
X
Service & Parts Director
RODRIGO LEMBO
Service Manager AMANDA  CARR
X
(617) 393-1196
Service Manager
AMANDA CARR
Service Consultant LUIS  GONZALEZ
X
(617) 393-1000
Service Consultant
LUIS GONZALEZ
Service Client Relations RICH  MACMILLAN
X
(617) 393-1000
Service Client Relations
RICH MACMILLAN
Service Consultant MARIA  LASKARIS
X
(617) 393-1190
Service Consultant
MARIA LASKARIS
Service Consultant KIMBERLY  TROTT
X
(617) 393-1186
Service Consultant
KIMBERLY TROTT
Service Consultant MARIEL  BURGOS
X
(617) 393-1156
Service Consultant
MARIEL BURGOS
Service Consultant MY  PHAN
X
(617) 393-1191
Service Consultant
MY PHAN
Service Consultant NICOLE  FISHER
X
(617) 393-1185
Service Consultant
NICOLE FISHER
Service Consultant TAISHA  DANIEL
X
(617) 393-1100
Service Consultant
TAISHA DANIEL
Service Consultant THOMAS  COCUZZO
X
(617) 393-1188
Service Consultant
THOMAS COCUZZO
Valet Manager MICHAEL  GABRIEL
X
Valet Manager
MICHAEL GABRIEL
Shop Foreman PAUL  MEDEIROS
X
Shop Foreman
PAUL MEDEIROS
Service Consultant REMINGTON  CHANG
X
(617) 393-1000
Service Consultant
REMINGTON CHANG

Contact Information


Ussa was great! And the rest of the employees on efficiently getting me into a new lease at a great price ! Thank you all

- Juliahna L., YELP

We had the pleasure of working with Leon Barnes. We thought our transaction was going to be difficult but Leon made it easy and painless. Lexus of Watertown and Leon Barnes found the exact 2020 Lexus GX 460 that we wanted and we can not express our gratitude to Leon!!!!! We are definitely highly...

- Stephen Giamberardino, CARS

Lexus of Watertown Thank you so much Brian for all the works you on my purchase to get the right price and wonderful time working with you. I am very happy with this one. Great car, great dealer, great service and great people with quick turn around. Buying a car on the right price in 30-45 minutes...

- Brian, CARS

First visit to Lexus of Watertown. Very impressed with ur rep, Son Le, the dealership, finance manager, etc. Wouldn't hesitate to buy again and recommend to friends.

- Robert Sullivan, CARS

Great car buying experience! The sales person who worked with me (Ujwal Pradhananga) did a great job and made good, quick work of it! This is the third car I have purchased from Lexus of Watertown.

- Thomas G., CARS

Immediate contact and follow up

- Karen, CARGURUS

Bought a used 2011 Lexus RX 350 here last year, Raul my salesman was very nice and I have been enjoying my car ever since! Everybody is extremely nice and caring from sales to service. I will definitely return to this dealer location for future sales and continued service of my vehicle. I've had...

- Anthony Shepard, GOOGLE

Tony Viveiros was my salesman. Alex Abutaleb was my finance manager. Both were straightforward to deal with -- more helpful and honest than I had expected. For example, they suggested that I decline a few available options. I would recommend this dealership (and my particular car) to anyone.

- conservationist, CARS

Haven’t visited yet. Good so far.

- RickinGreenHarbor, CARGURUS

Ujwal (USAA) was great--he was direct and respectful and gave me a great price and terms right away. No craziness. He worked with my schedule and was waiting for me when the Lexus of Watertown dealership opened Sunday. I enjoyed working with hime and Lexus of Watertown and would recommend both with...

- Lee Joseph, GOOGLE

Great service by Barbara, happy with vehicle.

- Chuck Jamgochian, GOOGLE

My wife and I had the best experience we could ever imagine in buying a vehicle. The saleman "USSA" and the Finance Director Catherine Rogers were absolutely phenomenal. They bent over backwards. I can't say enough about them. The whole experience was great. They totally exceeded our expectations...

- Robert Millerick, GOOGLE

I had an amazing experience while purchasing my new car. Leon Barnes was exceptional! In fact all employees of Lexus of Watertown were welcoming and helpful. I would definitely recommend you go visit them.

- Christine p, CARS

I had an amazing experience. Beautiful place. Leon B. Was exceptional. I definitely recommend buying your next car here with him. Everyone here is helpful and friendly!!!

- Christine P, DEALERRATER

Ujwal Pradhananga is one of the best sales representative in Lexus of Watertown He is very helpful, polite and knowable about the cars. Very nice experience on leasing a Lexus, got a good deal!!! Would highly recommend

- Soma Datta, GOOGLE

Ujwal Pradhananga is the best sales representative in Lexus of Watertown He is very helpful, polite and knowable about the cars. Very nice experience on leasing a Lexus, got a good deal!!! Would highly recommend

- Sss_datta, DEALERRATER

My wife and I. Have purchased many new cars over the years, this was without doubt our best experience. Leon Barnes was our sales guy and he was 10 out of 5- very classy place- a great experience

- R, CARS

My wife and I. Have purchased many new cars over the years, this was without doubt our best experience. Leon Barnes was our sales guy and he was 10 out of 5- very classy place- a great experience

- Ramin, DEALERRATER

I just leased my second car from Jimmy Yu and Lexus of Watertown. As in the past, the buying process and customer service was excellent! If you are interested in buying or leasing a Lexus, I highly recommend them.

- Chris Powers, GOOGLE

I just leased my 2nd Lexus from Jimmy Yu and the Lexus of Watertown team. Their customer service and theoverall buying experience was outstanding. I highly recommend Lexus of Watertown if you interested in buying or leasing a Lexus.

- Chris & Janice Powers, DEALERRATER

I just leased my 2nd Lexus from Jimmy Yu and the Lexus of Watertown team. Their customer service and theoverall buying experience was outstanding. I highly recommend Lexus of Watertown if you interested in buying or leasing a Lexus.

- Chris Powers, CARS

I recently purchased a Lexus NX F sport from Lexus of Watertown. Usso and Tom were my salespeople. Both salespeople were awesome and I would definitely buy another vehicle from them!!!

- Keith R., YELP

I just leased a 2020 Lexus NX. Usso and Tom were great every step of the way. Will always get my Lexus vehicles at Lexus of Watertown!!

- Keith, DEALERRATER

I recently purchased a Lexus NX F sport from Lexus of Watertown. Usso and Tom were my salespeople. Both salespeople were awesome and I would definitely buy another vehicle from them!!!

- Keith, CARS

Always top-notch service! Great inventory, great pricing and a comfortable environment..... You can even get your nails done there while you wait!

- Rebecca Beraldi, GOOGLE

I had a great experience with Ricari in the pre-owned section of Lexus of Watertown. He had great knowledge about my future vehicle and made me confident while I was test driving it. He was kind, well mannered, funny, personable, and could be trusted. I left with a great deal, a great car, and a...

- Juliano DaRosa, GOOGLE

This was the best car dealer experience I have had. Eliane Lisboa was helpful and professional every step of the way, going above and beyond to make everything work out seamlessly.

- Deborah Cole, GOOGLE

What a great experience I had at Lexus of Watertown with leasing my new 2020 Lexus GX! Tony Viveiros was an absolute pleasure to work with.

- TG, CARS

I had a very good experience with eliane. She was friendly, knowledgeable, and helpful. I would work with her again. She went above and beyond.

- Deborah, CARS

The sales Tony Viveiros is very helpful. I did not schedule any appointment but he still helped tested IS and NX within one hour. Also he helped set up the vehicle and dropped my rental car. Very thoughtful service.

- Sz, DEALERRATER

Second time here. Did not schedule an appointment in ahead but respond very quickly. The people here is very helpful. also got a good deal.

- Vz, CARS

As an insurance agent I work with dealerships daily. My recent interaction with sales rep Ujwal Pradhananga really stood out from the rest so I wanted to take the time to write this review. Recently one of our clients purchased a car from Lexus of Watertown. I had the pleasure of working with Ujwal...

- monica glynn, GOOGLE

Dealer was good. Just one caveat, there wasn’t much explanation of the car offered. Features etc. Had to pry with questions.

- Cyclegal, CARGURUS

Ussa at Lexus of Watertown went above and beyond to make the car buying process easy for me. This is my 3rd car (2 leases, and now a purchase) at Lexus of Watertown and each time the process has exceeded my expectations. I took 3+months to decide what to do, and Ussa's approach to be there when i...

- Alex Jowdy, GOOGLE

We drove from Albany, NY because Lexus of Watertown has pre-owned NX 300 inventory when the local dealership didn't. Son Lee was our sales person and he was patient, accommodating and knowledgeable. When the need arises in the future I wouldn't hesitate to go back and have Son take care of us.

- Mike Murphy, GOOGLE

We worked with Barbara Goodman to purchase our new 2020 UX hybrid. We test-drove different brands and models and Barbara was great to go through all the features and help us decide which Lexus best fit our needs. By far the smoothest and most friendly sales process yet. Highly recommended!

- Jen G., YELP

We worked with Barbara Goodman to purchase our new 2020 UX hybrid. We test-drove different brands and models and Barbara was great to go through all the features and help us decide which Lexus best fit our needs. By far the smoothest and most friendly sales process yet.

- jengray303, DEALERRATER

Highly recommended! We worked with Barbara Goodman to purchase our new 2020 UX hybrid. We test-drove different brands and models and Barbara was great to go through all the features and help us decide which Lexus best fit our needs. By far the smoothest and most friendly sales process yet.

- Jen Cacciabaudo, GOOGLE

We worked with Barbara Goodman to purchase our new 2020 UX hybrid. We test-drove different brands and models and Barbara was great to go through all the features and help us decide which Lexus best fit our needs. By far the smoothest and most friendly sales process yet. Highly recommended!

- jengray303, CARS

I love my new ES350 F Sport and the process of leasing it was a perfect experience - I recommend you ask to work with Tony Viveiros at Watertown Lexus - his knowledge and great personality made me feel like I was the only person he was dealing with - he took his time in making sure I was getting...

- maureen, DEALERRATER

Son came in on his day off to get my car ready for me. So i wouldnt have to muss work. Alex the finance guy was great as well. Made sure i understood everything and talked me through all the steps.

- Mike, CARS

Great experience. We were treated with respect and Son the salesman was kind and great

- Steven, CARGURUS

Great Experience at Lexus of Watertown purchasing a new Lexus ES 350 from Ujwal Pradhananga ( Ussa ). Going above and beyond answering all my questions, staying past close (twice) and working for me to be the best price vs 4 other Lexus Dealers. Ussa was very friendly, insightful and pleasant to...

- Rich Bucolo, GOOGLE
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