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SERVICE DEPARTMENT

Our Location

Lexus of Watertown
330 Arsenal St
Watertown, MA 02472

Service: 888-601-4798
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Our Service Department

Problem with your vehicle? Time for your next scheduled maintenance? Our well trained service staff are here to provide you with the highest levels of customer satisfaction.

First Responders & Healthcare Personnel  : Save 18% OFF Your Next Service
First Responders & Healthcare Personnel

Save 18% OFF Your Next Service

Lexus of Watertown wants to show our appreciation towards all first responders and healthcare personnel during COVID-19. Thank you!

Not to be combined with any other offers. Expiration date: 07/31/2020. Valid only at Lexus of Watertown. Excludes Tires.

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Complimentary Service Pick-Up and Drop-Off
Complimentary Service Pick-Up and Drop-Off

Let us pick up your vehicle free of charge and leave a cleaned and sanitized loaner at your home. We can maintain your vehicle, clean and sanitize it and deliver it back to you at no extra cost.

HIGH MILEAGE SPECIAL : get 15% off your next service visit! Maximum discount is $250
HIGH MILEAGE SPECIAL

get 15% off your next service visit! Maximum discount is $250

Does your Lexus have over 100K miles? If so, get 15% off your next service visit! Maximum discount is $250

Not to be combined with any other offers. Expiration date: 07/31/2020. Valid only at Lexus of Watertown. To be used on Lexus vehicles only.

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Spring / Summer In A/C Cabin Air Service : $50.00 Savings
Spring / Summer In A/C Cabin Air Service

$50.00 Savings

TEST A/C SYSTEM, REPLACE IN-CABIN AIR FILTER, PERFORM A/C DISINFECTING AND CLEANING TO PREVENT MUSTY ODOR, PROVIDE CLEAN AIR AND EFFICIENT COOLING

Not to be combined with any other offers. Expiration date: 07/31/2020. Valid only at Lexus of Watertown. To be used on Lexus vehicles only. Regular Price: $221.65 Sale Price: $171.65 Equals to a $50.00 Savings

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Interior Detail and Sanitation Service : $219.00
Interior Detail and Sanitation Service

$219.00

Carry out a complete detail cleaning, disinfecting and sanitation treatment of your vehicle interior.

Not to be combined with any other offers. Expiration date: 07/31/2020 Lexus vehicles only.

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$50 OFF PER AXLE FOR BRAKE SERVICE : $50 OFF Replace Brake Pads & Resurface or Replace Brake Discs
$50 OFF PER AXLE FOR BRAKE SERVICE

$50 OFF Replace Brake Pads & Resurface or Replace Brake Discs

Not to be combined with any other offers. Valid only at Lexus of Watertown. To be used on Lexus vehicles only.

Expiration date: 07/31/2020

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LEXUS OF WATERTOWN RECALL DEPARTMENT : Affected By A Recall?
LEXUS OF WATERTOWN RECALL DEPARTMENT

Affected By A Recall?

Call Your Dedicated recall Support line to schedule and verify parts availability.

Expiration date: 07/31/2020

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SAVE $75 ON A 30K, 60K OR 90K MILE SERVICE : SAVE $75
SAVE $75 ON A 30K, 60K OR 90K MILE SERVICE

SAVE $75

Not to be combined with any other offers. Valid only at Lexus of Watertown. To be used on Lexus vehicles only.

Expiration date: 07/31/2020

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DIAGNOSTIC SPECIAL : $35 OFF!
DIAGNOSTIC SPECIAL

$35 OFF!

Service includes: Multipoint inspection, interrogation of fault memory with fault overview.

Not to be combined with any other offers. Expiration date: 07/31/2020.Valid only at Lexus of Watertown. To be used on Lexus vehicles only.

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Nitrogen Tire Inflation Service : $49.95 Plus One year of Road Hazard Coverage
Nitrogen Tire Inflation Service

$49.95 Plus One year of Road Hazard Coverage

Maintain tire pressure, improve fuel economy, increase tire life.

Expiration date: 07/31/2020

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Cabin Air Filter : $99.95
Cabin Air Filter

$99.95

Keep interior of vehicle air clean by removing pollen, dust, mold spores, smoke, dust, soot and smog.

(Most Models) $99.95, ask service advisor for details. Expiration date: 07/31/2020

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$40 OFF ALL WHEEL DRIVE SERVICE : $40 OFF
$40 OFF ALL WHEEL DRIVE SERVICE

$40 OFF

Not to be combined with any other offers .Valid only at Lexus of Watertown. To be used on Lexus vehicles only.

Expiration date: 07/31/2020

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REPLACE 4 TIRES TO QUALIFY FOR A $69.95 ALIGNMENT : $69.95
REPLACE 4 TIRES TO QUALIFY FOR A $69.95 ALIGNMENT

$69.95

Not to be combined with any other offers. Valid only at Lexus of Watertown. To be used on Lexus vehicles only.

Expiration date: 07/31/2020

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$30 OFF BRAKE FLUID SERVICE : $30 OFF
$30 OFF BRAKE FLUID SERVICE

$30 OFF

Not to be combined with any other offers. Valid only at Lexus of Watertown. To be used on Lexus vehicles only.

Expiration date: 07/31/2020

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POTHOLE SPECIAL : WAS: $345 - NOW: $199.95
POTHOLE SPECIAL

WAS: $345 - NOW: $199.95

Service includes 4 wheel alignment, balance of all tires and rotate if applicable. Plus: FREE multipoint inspection, top off all fluid levels and tire pressures.

Not to be combined with any other offers. Expiration date: 07/31/2020 Valid only at Lexus of Watertown. To be used on Lexus vehicles only.

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$25 OFF WHEN YOU REPLACE ALL ENGINE BELTS : $25 OFF
$25 OFF WHEN YOU REPLACE ALL ENGINE BELTS

$25 OFF

Not to be combined with any other offers. Valid only at Lexus of Watertown. To be used on Lexus vehicles only.

Expiration date: 07/31/2020

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BATTERY REPLACEMENT : $35 OFF!
BATTERY REPLACEMENT

$35 OFF!

Service includes: Replacement of the old battery with an Original Lexus Battery. Service specialists register the new battery in the vehicle so you can rest assured that all battery-dependent comfort functions are fully restored. Environmentally-friendly disposal of old battery.

Not to be combined with any other offers. Expiration date: 07/31/2020 Lexus vehicles only.

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ENGINE COOLANT FLUSH : $40.00 OFF
ENGINE COOLANT FLUSH

$40.00 OFF

Inspection of cooling and heating system included

Not to be combined with any other offers. Expiration date: 07/31/2020. Valid only at Lexus of Watertown. To be used on Lexus vehicles only.

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Meet Our Service Staff

Service Manager AMANDA  CARR
X
(617) 393-1196
Service Manager
AMANDA CARR
Service Consultant LUIS  GONZALEZ
X
(617) 393-1000
Service Consultant
LUIS GONZALEZ
Service Client Relations RICH  MACMILLAN
X
(617) 393-1000
Service Client Relations
RICH MACMILLAN
Service Consultant MARIA  LASKARIS
X
(617) 393-1190
Service Consultant
MARIA LASKARIS
Service Consultant KIMBERLY  TROTT
X
(617) 393-1186
Service Consultant
KIMBERLY TROTT
Service Consultant MARIEL  BURGOS
X
(617) 393-1156
Service Consultant
MARIEL BURGOS
Service Consultant MY  PHAN
X
(617) 393-1191
Service Consultant
MY PHAN
Service Consultant NICOLE  FISHER
X
(617) 393-1185
Service Consultant
NICOLE FISHER
Service Consultant TAISHA  DANIEL
X
(617) 393-1100
Service Consultant
TAISHA DANIEL
Service Consultant THOMAS  COCUZZO
X
(617) 393-1188
Service Consultant
THOMAS COCUZZO
Valet Manager MICHAEL  GABRIEL
X
Valet Manager
MICHAEL GABRIEL
Shop Foreman PAUL  MEDEIROS
X
Shop Foreman
PAUL MEDEIROS
Service Consultant REMINGTON  CHANG
X
(617) 393-1000
Service Consultant
REMINGTON CHANG

Contact Information


Love my CPO Lexus I just picked up! 10/10!

- Dennis Luchtefeld, GOOGLE

This IS300 is my fourth car from LoW. Tony Viveiros was extremely helpful, as he was with my previous car. Also, Alex in finance was extremely helpful too. See you guys again in three years' time!

- Dr. Nick, DEALERRATER

This IS300 is my fourth car from LoW. As with the previous one, Tony was great! Helpful in every way. See you again in three years' time, Tony!

- Dr. Nick, CARS

Amanda and My were great in Service!!!

- alfonso Romano, GOOGLE

I could not have had a more easy and enjoyable sales experience here. Ujwal Pradhananga ( Ussa ) was so amazing! Informative and not pushy at all. He walked me through the process, and then took time showing me every feature of my new car. Big thank you to Ussa, Jessica (the Sales Manager), and...

- Jessica H., YELP

I could not have had a more easy and enjoyable sales experience here. Ujwal Pradhananga ( Ussa ) was so amazing! Informative and not pushy at all. He walked me through the process, and then took time showing me every feature of my new car. Big thank you to Ussa, Jessica (the Sales Manager), and...

- Jessica, CARS

What a great dealership. Very professional, clean, and fast.

- Seth Roy, GOOGLE

I could not have had a more easy and enjoyable sales experience here. Ujwal Pradhananga ( Ussa ) was so amazing! Informative and not pushy at all. He walked me through the process, and then took time showing me every feature of my new car. Big thank you to Ussa, Jessica (the Sales Manager), and...

- jhamermesh, DEALERRATER

I could not have had a more easy and enjoyable sales experience here. Ujwal Pradhananga ( Ussa ) was so amazing! Informative and not pushy at all. He walked me through the process, and then took time showing me every feature of my new car. Big thank you to Ussa, Jessica (sales manager), and Alex in...

- Jessica Hamermesh, GOOGLE

I could not have had a more easy and enjoyable sales experience here. Ujwal Pradhananga ( Ussa ) was so amazing! Informative and not pushy at all. He walked me through the process, and then took... more

- Jessica H., YAHOO

I bought a new car from Tony Viveiros. He made the process really easy from the minute I arrives. Great customer service. This is my second Lexus.

- ktr, CARS

The best Service from Tony Viveros!!! Great Customer service! Informative! Patient! Awesome at his Job and made it easy for us to buy a car quickly. We bought the car within 2 hours and left the dealership very satisfied. I recommend him.

- ktr, DEALERRATER

Recently I bought a car from Lexus Watertown with the assistance of .Ujwal Pradhananga "USA" and he made the process very smooth and understandable. He was always available to answer my questions and I couldn't have asked for a better experience. I highly recommend coming here if you are looking to...

- Rosy Perez, CARS

Had a great experience with Ussa, he help me pick out a new 2020 lexus nx300h.

- Phi Lam, GOOGLE

Highly recommended! Knowledgeable and helpful staff, without ever being pushy. Make your experience fast and easy. Wouldn't hurt you to ask for Leon Barnes, if looking for a new car. He'll be sure to make it an effortless and painless process, and genuinely ensures that you leave HAPPY!!

- Joe, DEALERRATER

Recently I bought a car from Lexus Watertown with the assistance of Will Giron. This was my first time buying a car and he made the process very smooth and understandable. He was always available to answer my questions and I couldn't have asked for a better experience. I highly recommend coming...

- Kadine Stephens, GOOGLE

Always fast and friendly service. Leon Barnes is a great guy who goes the extra mile to make any buying experience, a pleasurable one

- Joe Abarno, GOOGLE

This was my first time buying a car at a dealership. Sam the sales representative was very welcoming and made me feel at ease. My experience was superb. Definitely recommend anyone who looking for a Lexus to go to Watertown Lexus to purchase their vehicle. Thank you, Sam

- Mayte M., YELP

Recently I bought a car from Lexus Watertown with the assistance of Will Giron. This was my first time buying a car and he made the process very smooth and understandable. He was always available to answer my questions and I couldn't have asked for a better experience. I highly recommend coming...

- Kadine S., YELP

Highly recommended! Knowledgeable and helpful staff, without ever being pushy. Make your experience fast and easy. Wouldn't hurt you to ask for Leon Barnes, if looking for a new car. He'll be sure to make it an effortless and painless process, and genuinely ensures that you leave HAPPY!!

- Joe G., YELP

Recently I bought a car from Lexus Watertown with the assistance of Will Giron. This was my first time buying a car and he made the process very smooth and understandable. He was always available to answer my questions and I couldn't have asked for a better experience. I highly recommend coming...

- William Giron, CARS

Leon Barnes was great in helping me find the Lexus I wanted. If you go to the Lexus in Watertown please ask for him. He helped me in every way to make sure I was able to purchase my car ! Thanks again Leon

- Tommy Amaya, GOOGLE

I just leased a car with Lexus Watertown. I had a great sales experience working with Will Giron. He is extremely knowledgeable about the technology and features of the car and spent a lot of time explaining all of this to me. He was very pleasant and patient. The financial paperwork process went...

- Erin Galloway, GOOGLE

The best Service from Tony Viveros!!! Great Customer service! Informative! Patient! Awesome at his Job and made it easy for us to pick up the right car. We bought the car within the day and left there on a timely manner and very satisfied. I recommend him.

- bnuri81, DEALERRATER

I just leased a car with Lexus Watertown. I had a great sales experience working with Will Giron. He is extremely knowledgeable about the technology and features of the car and spent a lot of time explaining all of this to me. He was very pleasant and patient. The financial paperwork process went...

- Erin Galloway, CARS

Leon Barnes is the man to go to at Lexus Watertown. Such a great help and always willing to answer any question . If you are looking to buy a car at this dealer ask for Leon

- Tommy, CARS

Leon B. is an awesome salesman. Go see him. Easy, painless and professional. Love Lexus

- Michelle G., GOOGLE

Tony from Lexus Watertown and the general manager helped me get an amazing car at an amazing price with better customer service than I could ever imagine. I never write reviews but this was definitely a stand out experience and felt obligated to point anyone looking for their next car in the best...

- Samuel Libenzon, GOOGLE

Excellent experience. We were greeted very nicely when we entered the building and introduced to our salesman Brian. Brian was knowledgeable and based on a prior phone discussion, had a few cars ready for us to drive. We loved the first one we tested. The car was priced fairly and we didn't really...

- J V., YELP

Excellent experience. Friendly greeting when we entered the dealership. Introduced to salesman Brian who had already prepared a few cars to look at from our phone conversation. The first car we tested was the car we loved. It was priced fairly and really not a lot of need to “haggle”. Sat with...

- Joe v, CARS

Leon B. is the best - the sale was simple and he even drove the car to our house. Best dealership and nicely renovated showroom.

- Michelle, CARS

William was fantastic! He went above and beyond helping me purchase my car. I would recommend anyone looking for a car a Watertown Lexus to ask for Will!

- Kara Wilson, CARS

William was fantastic! He went above and beyond helping me purchase my car. I would recommend anyone looking for a car a Watertown Lexus to ask for Will!

- Kara Wilson, GOOGLE

They take excellent care of my car (over 150k miles). Wouldn’t go anywhere else!

- Mim Minichiello, GOOGLE

I just picked up my new 2020 Lexus RX350 and I love it!! I was so fortunate my salesperson was Ujwal “USSA” Pradhananga, he was exceptional!! He was thoughtful, informative and always immediately available when I called him or when I arrived at the showroom for an appointment. When I picked up...

- Mary C, DEALERRATER

Just brought two new Lexus from Lexus of Watertown, salesman jimmy yu really a good helper and everything work out so smoothly. I would highly recommend him to all of my friends and family for a new car purchase. Thank you jimmy.

- Jim Chen, GOOGLE

Great experience purchasing a new UX 250h at Lexus of Watertown, even during the pandemic as an essential worker in need of a new car I was able to get in a test drive multiple times and to make a purchase and quickly pick up my new car. Ussa was the sales rep who helped me out, he was super...

- Shannon Argueta, GOOGLE

I just picked up my new 2020 Lexus RX350 and I love it!! I was so fortunate my salesperson was Ujwal “USSA” Pradhananga, he was exceptional!! He was thoughtful, informative and always immediately available when I called him or when I arrived at the showroom for an appointment. When I picked up...

- Mary C, CARS

Great Service from Tony Viveros. Very patient, great customer service, very informative with us and made the buying service so easy. We ended it up buying the car on the first trip at the dealer. As many car dealerships make you stay there for hours, in the Watertown Lexus Dealership that was not...

- Byer, CARS

I just picked up my new 2020 Lexus RX350 and I love it!! I was so fortunate my salesperson was Ujwal “USSA” Pradhananga, he was exceptional!! He was thoughtful, informative and always immediately available when I called him or when I arrived at the showroom for an appointment. When I picked up...

- Mary Cedorchuk, GOOGLE

Great experience purchasing a new UX 250h at Lexus of Watertown, even during the pandemic as an essential worker in need of a new car I was able to get in a test drive multiple times and to make a purchase and quickly pick up my new car. Ussa was the sales rep who helped me out, he was super...

- Shannon, CARS
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