Owners Of Recalled Lexus Vehicles Find Solace In Lexus Of Watertown

Dealership creates detailed recall website for Boston area Lexus owners Fri, 19 Feb 2010 WATERTOWN, MA

In the past month, Lexus owners have received notices advising them to bring their ES 350 (2007-2010), IS 250 (2006-2010) and IS 350 (2006-2010) models in for service due to the possibility of their accelerator pedals becoming entrapped in floor mats. It has also just been announced that the 2010 HS 250h will be recalled to update software on its anti-lock braking system. Owners of the HS will be notified in late February about scheduling appointments for this fix. Lexus of Watertown is a local Boston area dealership that has been diligently servicing affected vehicles and answering Lexus owners’ questions. General Manager Vincent Liuzzi sympathizes with customers affected by the recall, but it hasn’t shaken his faith in the Lexus brand.     “This recall is an unfortunate event from an automaker that has built its reputation on quality and safety,” Liuzzi said. “In response, we at Lexus of Watertown are working overtime to service the recalled models and facilitate a smooth recall process by responding to any concerns from Lexus owners in the region.” In an effort to better answer those questions and eliminate confusion surrounding the recalls, the Watertown auto dealer recently launched www.lexusrecallcenter.com. This new website clearly lays out all the facts relating to the recall and directly explains what steps Lexus is taking to fix the recall issues. These fixes, offered at Lexus’s expense, include the replacement of the floor mats with newly redesigned versions, as well as shaving ¾ of an inch from the accelerator pedal to prevent it from catching on the floor mat. In the meantime, Lexus has asked drivers of affected models to remove thick or loose floor mats which might catch on the pedals. For owners of the ES 350, Lexus of Watertown will also reshape the floor underneath the accelerator to increase space between it and the floor. This is in addition to a new brake override system, announced in January, to be installed on all affected Lexus models by 2011. This system will addresses unintended acceleration by cutting engine power when the accelerator and brake are pressed simultaneously. “We’re about making life easier for our customers,” Liuzzi said. “Whether it’s our new website clarifying the recalls, or the variety of complimentary services offered to owners who bring their models in, we want Boston area Lexus owners to know we’re taking the initiative to ensure their loyalty.

Improving Economy Allows Lexus of Watertown to Shine

Thu, 07 Jan 2010, 05:59:29 EST

Excellence in customer services and ability to transform with economy brings Boston Lexus dealer a rise in sales.

BOSTON, Mass., Jan. 7 -- In the midst of the changing economy, Lexus recognizes the need to present customer incentives that cannot be bypassed. In a time where customers are searching for rock bottom prices and better fuel economy, Lexus has responded by offering affordable luxury Lexus vehicles that save on gas and reduce carbon footprints. "At Lexus of Watertown we are aware that we must evolve with the changing economy," General Manager Vincent Liuzzi said.

"We are proud to be offering our customers the ability to drive off with a luxury vehicle that is not just affordable, but can counter the rising fuel prices and reduce air pollution," Liuzzi added.

With more hybrid alternatives being offered such as the Lexus HS Hybrid, the LS Hybrid, the GS Hybrid and the 2010 RX Hybrid, Lexus of Watertown presents consumers the ability to feel good about a vehicle that not just saves them money but is also environmentally friendly.

Lexus of Watertown is recognized as a leader in the automotive industry for providing superior customer service and an overall top-rate experience.

"Our staff is dedicated to providing top of the line service that we know our customers expect and deserve," said Liuzzi. "Our sales team and customer service has earned Lexus of Watertown the distinction of being the number one dealer in New England in terms of sales volume last quarter."

For more information, visit www.lexusofwatertown.com.

About Lexus of Watertown in Watertown Massachusetts:
Lexus of Watertown is known as "Boston's Premier Lexus Dealer," and is conveniently located on 330 Arsenal Street between Boston, Metrowest, the South Shore and the North Shore. Lexus of Watertown is minutes off the Mass Pike between Route 128 and Route 93 and offers the largest selection of new and pre-owned Lexus vehicles in the area.

December to Remember Sales Event Continues at Lexus of Watertown